Supporting Statement for a Administrator
Administrator and administrative officer posts are shortlisted on organisation, accuracy, IT skills, communication and handling confidential information. Shortlisters want numbers: how much you handle, how quickly, with what accuracy.
Criteria you will usually see, and the evidence for each
Typical of councils, schools, universities, the NHS and charities adverts; always work from the person specification of the job you apply for.
| Criterion | What counts as evidence |
|---|---|
| Experience of administrative work in a busy office | The volume and type of work, and how you organise it. |
| Accuracy and attention to detail | A check or system you use, and an error you caught. |
| IT skills (Microsoft 365, databases) | The systems you use daily and something you set up or improved. |
| Communication with the public and colleagues | A query or complaint you handled well. |
| Confidentiality and data protection | How you handle personal data, and a situation where it mattered. |
| Prioritising a varied workload | A busy period and how you decided what came first. |
Example: one criterion done well
In the last week before our school's admissions deadline, I had 140 applications to log alongside the usual post and phone calls. I set aside the first two hours of each day for logging with my phone diverted, dealt with urgent calls straight after, and kept a list of non-urgent requests for the afternoon. All applications were logged two days before the deadline with no data errors found in the head's spot check.
Why it works: Specific volume, a clear method of prioritising, and a measurable result including accuracy.
Written by us to show what evidence looks like. Panels want your own experience, in your own words.
Tips
- Numbers make admin work visible: volumes, deadlines, error rates.
- Name the systems you use.
- Show one improvement you made, not just tasks you do.